{"id":4010,"date":"2023-01-26T17:30:00","date_gmt":"2023-01-26T17:30:00","guid":{"rendered":"https:\/\/www.cafemotorbike.com\/?page_id=4010"},"modified":"2024-05-13T10:46:04","modified_gmt":"2024-05-13T10:46:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.cafemotorbike.com\/pl\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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General Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You\u2019ll find in this section all the frequently asked question.
If you need futher informations, feel free to\u00a0Contact us.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT'S INCLUDED IN CAFEMOTORBIKE SCOOTER RENTAL?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our scooter rental service includes two helmets, safety lock, full risk insurance with excess, free cancellation, roadside assistance and unlimited KM.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT'S INCLUDED IN CAFEMOTORBIKE MOTO RENTAL?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our motorcycle rental service includes two full-face helmets, jacket and gloves with protection, safety lock, full risk insurance with excess, free cancellation, roadside assistance and unlimited KM.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tARE THE VEHICLES INSURED?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, all our vehicles have insurance with excess. (For the excess read “WHAT IS THE EXCESS”)<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCAN I BOOK NOW AND MAKE THE PAYMENT ON DELIVERY OF THE SCOOTER OR MOTO?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes, of course, it is possible. At the end of the booking, when you will be asked the method of payment, select “Pay at Pick-up”.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT ARE THE METHODS OF PAYMENT FOR THE SCOOTER OR MOTO RENTAL SERVICES?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can pay in cash, by credit \/ debit card or by bank transfer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT IS REQUIRED TO RENT A MOTO OR SCOOTER? DO I NEED ANY SPECIAL LICENSE?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You must come with your passport or ID card and driving license. To rent a scooter or motorbike with CafeMotorbike you must have a current and valid driving license according to Spanish laws and have good experience driving the vehicle you rent<\/strong><\/span><\/p>

PROVISIONAL LICENSES, PHOTOCOPIES, PHOTOS OR VARIOUS CERTIFICATES OF THE REQUESTED DOCUMENTS ARE ABSOLUTELY NOT ALLOWED.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHIC DRIVING LICENSE DO I NEED FOR DRIVING YOUR SCOOTER OR MOTO?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The minimum requirements for our rental locations in Spain are identified below. The categories mentioned correspond to the official categories of the European driving license. Good experience driving the rented vehicle is required.<\/strong><\/span><\/p>

  1. SCOOTER 125 cc:\u00a0 <\/strong>Min. 21 years, A1\/A or Min 21 years and \u00a03 years of experience with B<\/li>
  2. SCOOTER From 300cc : <\/strong>Min. 21 years and A or A2 category driving license<\/li>
  3. MOTORCYCLE up to 35 KW : <\/strong>Min. 25 years and A or A2 category driving license<\/li>
  4. MOTORCYCLE over 35 KW : <\/strong>Min. 25 years and A category driving license<\/li><\/ol>

    Note: If your driver license is not from a country of the European Economic Union or from a country without convenience agreement with Spain, you need to have an international driving permit (IDP). Likewise, the valid documents are regulated by the law stated by the country where you are driving, not the document\u2019s origin country.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIS A DEPOSIT REQUIRED?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    YES. For the rental scooter or motorbike it is necessary to pay a security deposit. The deposit can be paid in CASH or by CREDIT CARD. However, in the case of a Card Deposit, this will not be charged to your card unless an event occurs requiring it.<\/p>

    If, however, you request the extension of the PLUS guarantee, a reduced deposit will be required depending on the model.<\/p>

    The security deposit with seguro BASIC is:<\/p>

    1. Scooter 125: <\/strong>\u20ac 150<\/li>
    2. Scooter Maxi: <\/strong>\u20ac 200<\/li>
    3. Moto: <\/strong>\u20ac 400 or \u20ac 500<\/li><\/ol>

      The security deposit can be paid in cash or by credit card and will be refunded at the end of the lease.5<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT SHOULD I DO, IF THE SCOOTER OR MOTO BREAKS DOWN?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
      If your scooter or motorbike breaks down, call us immediately on the number shown on the rental agreement.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT HAPPENS IF I HAVE AN ACCIDENT OR A STEAL<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      You are fully covered by third party insurance. For damage or theft caused to the scooter or motorbike, the insurance reduces the amount to be paid to an excess \u2013 in case of compliance with the rental contract. There is also the possibility of obtaining a reduction in the deductible with PLUS insurance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT IS COVERED BY THE INSURANCE?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      SCOOTER<\/strong><\/p>

      The insurance which is already included in the rental price covers third party damages. Additionally, it also includes road assistance. The damages on the scooter or theft are covered with a excess from 100\u20ac to 700\u20ac, depending on scooter type.
      Third party insurance with full coverage in the event of an accident, up to \u20ac50,000,000 per accident.
      Limited medical assistance to the driver and passenger up to \u20ac6,000 within 365 days after the accident.
      Compensation in case of death of the driver: \u20ac6,000.
      Compensation in case of permanent disability: Up to \u20ac6,000, depending on the severity of the injury.
      Please note that insurance does not cover damage caused by driving under the influence of alcohol, off-road driving or failure to comply with the provisions of the rental agreement.<\/p>

      MOTO<\/strong><\/p>

      INSURANCE \u2013 BASIC -.<\/strong>Third party vehicle insurance only.
      Third party insurance with full coverage in the event of an accident, up to \u20ac50,000,000 per accident.
      Limited medical assistance to the driver and passenger up to \u20ac6,000 within 365 days after the accident.
      Compensation in case of death of the driver: \u20ac6,000.
      Compensation in case of permanent disability: Up to \u20ac6,000, depending on the severity of the injury.
      Please note that insurance does not cover damage caused by driving under the influence of alcohol, off-road driving or failure to comply with the provisions of the rental agreement.<\/p>

      INSURANCE \u2013 PLUS -. <\/strong>Optional insurance available with a payment per day of rental.
      It provides vehicle coverage in the event of a breakdown or accident, with an excess from \u20ac600 to \u20ac1,000 depending on the model.
      Third party insurance with full coverage in the event of an accident, up to \u20ac50,000,000 per accident.
      Medical assistance for the driver and passenger up to \u20ac600 within 365 days after the accident.
      Compensation in case of death of the driver: \u20ac6,000.
      Compensation in case of permanent disability: Up to \u20ac6,000, depending on the severity of the injury.
      Please note that insurance does not cover damages caused by driving under the influence of alcohol, off-road driving, or failure to comply with the provisions of the rental agreement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIS IT POSSIBLE TO PURCHASE ADDITIONAL INSURANCE TO REDUCE THE DEPOSIT?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      YES. You can purchase PLUS insurance with different access reduction limits in the event of damage or theft of your scooter or motorbike.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT IS THE EXCESS<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      The EXCESS is the maximum amount that you will be charged in the event of damage or accident to the motorbike\/scooter through your fault. The excess can be significantly reduced with additional insurance.
      For example: EXCESS \u20ac200
      Damage \u20ac70.00. You will be charged \u20ac70
      Damage \u20ac500. You will be charged \u20ac200<\/p>

      When collecting the motorbike you will only pay the value of the deposit NOT the value of the excess<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDO YOU HAVE DELIVERY SERVICE?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      Yes, it is possible to have the scooter delivered to your hotel\/apartment or a shuttle service from your hotel\/apartment to our office in Los Cristianos. Select the location you are interested in on the home page of the web or write to us for more information on the whatsapp number +34643736411 or by email at booking@cafemotorbike.com<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCAN I MODIFY MY BOOKING?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      Yes, you can change your booking by sending your request to booking@cafemotorbike.com or by writing a whatsapp to +343736411.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCAN I CANCEL MY BOOKING?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      If you no longer wish to collect the rented scooter or motorbike, we kindly ask you to cancel the reservation immediately, in order to make the motorbike or scooter available again for other customers. To cancel a booking you can reply to the confirmation email you received or write to WhatsApp +34643736411. Everything is absolutely free.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT HAPPENS IF I RETURN MY SCOOTER LATER THEN THE RETURN DATE STATED IN THE CONTRACT?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      The renter is required to inform the rental shop in advance of any contract extensions and CAFEMOTORBIKE will check whether the vehicle is available for an extension. If you do not inform CAFEMOTORBIKE in advance, we will charge a fee of \u20ac50 per day in addition to the maximum daily cost of the rented vehicle. Additionally, it is illegal to drive with an expired rental agreement. In the event that the renter wishes to extend the contract it is necessary to inform the shop and obtain an updated contract, which can be collected in the shop or sent via email.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDO I GET MY MONEY BACK IF I COME BACK EARLIER?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      Unfortunately, no. Once started the rental the amount paid will not be refunded. We do not make money refunds if the renter returns the scooter (or\/and extras) before the date and time mentioned in the contract.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT DO I DO IF I HAVE A PROBLEM WITH MY SCOOTER O BOOKING?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      CafeMotorbike has 24\/7 Customer Support team which you can contact by:<\/p>

      • By calling the number indicated in the scooter or motorcycle rental contract (for urgent matters, on site)<\/li>
      • Sending email at booking@cafemotorbike.com<\/li>
      • Chat on our web (orange button on the left located fixed in the middle of the page)<\/li>
      • Write or call the whatsapp number +34643736411<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        General Questions You\u2019ll find in this section all the frequently asked question.If you need futher informations, feel free to\u00a0Contact us. WHAT’S INCLUDED IN CAFEMOTORBIKE SCOOTER RENTAL? Our scooter rental service includes two helmets, safety lock, full risk insurance with excess, free cancellation, roadside assistance and unlimited KM. WHAT’S INCLUDED IN CAFEMOTORBIKE MOTO RENTAL? Our motorcycle […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4010","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cafemotorbike.com\/pl\/wp-json\/wp\/v2\/pages\/4010","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cafemotorbike.com\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cafemotorbike.com\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cafemotorbike.com\/pl\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cafemotorbike.com\/pl\/wp-json\/wp\/v2\/comments?post=4010"}],"version-history":[{"count":98,"href":"https:\/\/www.cafemotorbike.com\/pl\/wp-json\/wp\/v2\/pages\/4010\/revisions"}],"predecessor-version":[{"id":8551,"href":"https:\/\/www.cafemotorbike.com\/pl\/wp-json\/wp\/v2\/pages\/4010\/revisions\/8551"}],"wp:attachment":[{"href":"https:\/\/www.cafemotorbike.com\/pl\/wp-json\/wp\/v2\/media?parent=4010"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}